1. Agreement to Terms
By accessing and using Rincasphen's car rental services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
2. Rental Requirements
2.1 Driver Qualifications
- Must be at least 21 years old (25+ for premium vehicles)
- Hold a valid UK driving licence for minimum 12 months
- Provide valid government-issued photo identification
- Present a valid credit card in the main driver's name
- Meet insurance requirements and pass background checks
2.2 Additional Drivers
All additional drivers must meet the same requirements and be present during vehicle collection. Additional fees may apply for extra drivers.
3. Booking and Payments
3.1 Reservations
- All bookings require a valid credit card for security deposit
- Rates are subject to change until booking is confirmed
- Vehicle availability is subject to confirmation
- Special requests cannot be guaranteed
3.2 Payment Terms
- Payment is required at the time of booking or vehicle collection
- Security deposits are authorized on your credit card
- Additional charges may apply for extras, damage, or violations
- All prices include VAT where applicable
4. Vehicle Use and Restrictions
4.1 Permitted Use
- Vehicles may only be used for lawful purposes
- Driving is restricted to paved roads in the UK
- Commercial use requires prior written approval
- Racing, rallying, or competitive events are prohibited
4.2 Prohibited Activities
- Driving under the influence of alcohol or drugs
- Allowing unauthorized persons to drive
- Using vehicles for illegal activities
- Smoking in any vehicle
- Transporting hazardous materials
- Off-road driving or beach driving
5. Insurance and Liability
5.1 Insurance Coverage
All vehicles include comprehensive insurance with standard excess. Additional coverage options are available to reduce excess amounts.
5.2 Customer Liability
- Customers are liable for damage up to the excess amount
- Full liability for damage caused by prohibited use
- Responsibility for all traffic violations and fines
- Loss or theft of keys, documents, or accessories
6. Damage and Accidents
6.1 Reporting Requirements
- All accidents must be reported to us within 24 hours
- Police report required for all collisions
- Complete accident report form must be submitted
- No admission of liability should be made at the scene
6.2 Damage Assessment
Vehicle damage will be assessed by qualified technicians. Customers will be charged for repairs, loss of use, and administrative costs.
7. Cancellations and Modifications
7.1 Cancellation Policy
- Free cancellation up to 24 hours before pickup
- Late cancellations may incur fees up to one day's rental
- No-show bookings are charged the full amount
- Refunds processed within 5-10 business days
7.2 Modifications
Changes to bookings are subject to availability and rate adjustments. Modification fees may apply depending on the change requested.
8. Vehicle Return
8.1 Return Requirements
- Vehicles must be returned at the agreed time and location
- Fuel level should match the level at pickup
- Interior and exterior should be in clean condition
- All accessories and documentation must be returned
8.2 Late Returns
Late returns are charged at hourly rates. Vehicles returned more than 2 hours late are charged for an additional day.
9. Force Majeure
Rincasphen is not liable for any failure to perform due to circumstances beyond our control, including but not limited to natural disasters, government actions, strikes, or epidemics.
10. Data Protection
Your personal information is processed in accordance with our Privacy Policy and applicable data protection laws.
11. Dispute Resolution
11.1 Complaints Procedure
We aim to resolve all complaints fairly and promptly. Contact our customer service team first for resolution.
11.2 Governing Law
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.
12. Limitation of Liability
Our liability is limited to the rental charges paid. We are not liable for indirect, consequential, or special damages including loss of income or business opportunities.
13. Intellectual Property
All content on our website and marketing materials is protected by copyright and trademark laws. Unauthorized use is prohibited.
14. Amendments
We reserve the right to modify these terms at any time. Changes will be posted on our website and become effective immediately upon posting.
15. Contact Information
For questions about these Terms of Service, contact us: