1. Introduction
Rincasphen ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our premium car rental services, visit our website, or interact with us.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Full name and contact details (address, phone number, email)
- Date of birth and age verification
- Driving licence information
- Payment card details and billing information
- Emergency contact information
- Travel itinerary and rental preferences
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on site
- Referring website information
- Location data (with your consent)
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your car rental bookings
- Verifying your identity and driving credentials
- Processing payments and handling billing
- Providing customer support and assistance
- Sending booking confirmations and updates
- Improving our services and website functionality
- Marketing communications (with your consent)
- Complying with legal and regulatory requirements
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contract performance: To fulfill our rental agreement with you
- Legal obligations: To comply with driving licence verification and tax requirements
- Legitimate interests: To improve our services and prevent fraud
- Consent: For marketing communications and optional services
5. Information Sharing and Disclosure
We may share your information with:
- Service providers: Payment processors, insurance companies, vehicle tracking services
- Legal authorities: When required by law or to protect our rights
- Business partners: With your explicit consent for joint services
- Emergency services: In case of accidents or emergencies involving our vehicles
We do not sell or rent your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and staff training
- Secure payment processing systems
- Regular backups and disaster recovery procedures
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Rental records: 7 years for tax and legal compliance
- Marketing data: Until you withdraw consent
- Website analytics: 2 years for service improvement
- Payment information: As required by financial regulations
8. Your Rights
Under UK GDPR, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Restrict processing: Limit how we use your data
- Data portability: Receive your data in a structured format
- Object: Opt out of marketing communications
- Withdraw consent: For consent-based processing
9. Cookies and Tracking
Our website uses cookies and similar technologies. Please refer to our Cookie Policy for detailed information about our cookie practices.
10. International Transfers
We primarily process data within the UK. If we transfer data internationally, we ensure adequate protection through:
- Adequacy decisions by the UK authorities
- Standard contractual clauses
- Certified privacy frameworks
11. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from minors without parental consent.
12. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us:
14. Data Protection Officer
If you have concerns about how we handle your personal data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.